View a recording archive for a Live webinar
discussion on Collaboration SLAs ( Service Level Agreements ) and
KPIs ( Key Performance Indicators) done on Dec 9th 2009
Paul Mooney (Bluewave) and Eileen Fitzgerald (GSX) have many years of
technical and managerial experience in the architecture and management
of global collaborative environments and will share with you some key
factors to manage in messaging, collaboration and mobile devices.
Target Audience
IT Managers: learn what are the key Service Level Agreements ( SLA's ) to manage and report when delivering a collaboration service and reporting to upper management or to customers on quality of service delivery.
IT Administrators: discuss some of the Key Technical Key Performance Indicators ( KPI's) to monitor in your collaboration infrastructure, what they are, how they impacts on your environment ( and your SLA's and why you need to monitor them).
We shall wrap up by giving an overview of how GSX and Bluewave have combined in a partnership to assist you in Setting up, Managing, Monitoring and Reporting on these KPI's and SLA's with minimal overhead.
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